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Privacy policy

Stitch Culture ("we", "us", "our"), a brand of Stitchculture Private Limited, respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it.

Information We Collect

When you shop with us or interact with our website, we may collect:

  • Contact and order details — your name, email address, phone number, shipping and billing address, and order history.
  • Payment information — processed securely by our payment partner. We do not store your full card or banking details on our servers.
  • Account information — if you create an account, the details you choose to save with us.
  • Technical and usage data — such as your IP address, browser type, device information, and how you navigate our site, collected through cookies and similar technologies.
  • Communications — any messages you send us by email, contact form, WhatsApp, or social media.
  • Optional personal details you choose to share — such as your date of birth, marital status, and, if you provide them, your spouse's date of birth and your anniversary date. Providing these is entirely optional and is never required to shop with us. Where you choose to share them, we use them only to send you relevant offers and greetings around those dates, and only where you have opted in to marketing.

How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders, and handle returns or exchanges.
  • Communicate with you about your orders and respond to your enquiries.
  • Send you marketing updates about new collections and offers, where you have chosen to receive them.
  • Improve our website, products, and customer experience.
  • Prevent fraud and meet our legal and tax obligations.

Optional dates and occasions

If you choose to share your date of birth, marital status, spouse's date of birth, or anniversary date, we use them solely to personalise our marketing — for example, to send you a birthday or anniversary offer or greeting. This information is:

  • Always optional — you can shop with us without providing any of it.
  • Used only with your consent — we process it only where you have opted in to marketing communications, and only for the purpose described here.
  • Withdrawable at any time — you can ask us to delete these details or stop using them at any time by writing to us, without affecting your ability to shop with us.

Marketing Communications

We'll only send you marketing messages if you've opted in to receive them. Where we contact you on more than one channel — email, WhatsApp, or text message — we treat your consent for each channel separately, so opting in to one does not opt you in to the others.

You can withdraw your consent or unsubscribe at any time — using the link in any marketing email, by replying to stop on WhatsApp or text, or by writing to us — and we'll stop promptly. Withdrawing consent is as easy as giving it. You'll still receive essential service messages about orders you've placed, as these are necessary to fulfil your purchase.

Cookies

Our website uses cookies to keep the site working properly, remember your cart, understand how the site is used, and — where you allow it — support marketing. You can manage or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

Sharing Your Information

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as:

  • Payment gateways, to process your payments securely.
  • Courier and logistics partners, to deliver your orders.
  • Technology providers who host and support our website, email, and messaging (including WhatsApp and SMS) communications.

These partners are permitted to use your information only to provide their services to us. We may also disclose information where required by law or to protect our legal rights.

Data Security

We take reasonable technical and organisational measures to protect your information. While no method of transmission over the internet is completely secure, we work to safeguard your data against unauthorised access, loss, or misuse.

Your Rights

You may request to access, correct, update, or delete the personal information we hold about you, or withdraw consent for marketing, by contacting us at care@stitchculture.co.in. We'll respond in line with applicable law.

Retention

We keep your information only for as long as needed to fulfil the purposes described here, including meeting legal, accounting, and tax requirements.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

For any questions about this policy or your personal information, contact us at:

Stitchculture Private Limited Email: care@stitchculture.co.in Website: stitchculture.co.in

This policy is intended to align with applicable Indian data protection law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. It does not limit any rights you have under law.