Refund & Return Policy

At Stitch Culture, we want you to love what you wear. If something isn't quite right, we're here to help make it right.

Return Window

You may request a return or exchange within 7 days of delivery. To be eligible, items must be unworn, unwashed, and undamaged, with all original tags and labels attached, and returned in their original packaging.

For hygiene reasons, we're unable to accept returns on items that have been worn, altered, washed, or damaged after delivery.

Exchanges

We offer free exchanges — including size swaps — within the 7-day window. If you'd like a different size or a different style of equal value, we'll arrange a reverse pickup and dispatch your replacement at no additional cost, subject to availability.

If your preferred replacement is unavailable, we'll offer you a refund or store credit instead.

Refunds

If you'd prefer a refund rather than an exchange, you're welcome to one. For refund-only returns where the product was as described and free of defects, a flat return-shipping fee of ₹100 will be deducted from your refund to cover reverse-pickup costs.

Once your returned item reaches us and passes a quality check, you may choose to receive your refund as either:

• A refund to your original payment method (processed within 5–7 business days of approval; the time it takes to reflect in your account depends on your bank or card issuer), or
• Store credit, issued immediately on approval, which you can use towards any future order.

Free Returns for Our Mistakes

If you receive an item that is defective, damaged in transit, or different from what you ordered, the return is entirely free — no fee is deducted, and you'll receive a full refund or a free replacement, whichever you prefer. Please contact us within 48 hours of delivery in such cases, with a photograph of the issue, so we can resolve it quickly.

How to Start a Return or Exchange

All returns and exchanges are initiated by email:

1. Email us at refund@stitchculture.co.in with your order number and the item(s) you'd like to return or exchange.
2. Our team will confirm your eligibility and arrange a reverse pickup from your address.
3. Pack the item securely with its original tags and packaging.
4. Once we receive and inspect the item, we'll process your exchange, refund, or store credit as chosen.

Need Help Understanding This Policy?

If you'd like an overview of how returns and refunds work before you begin, you can reach our WhatsApp Business line at +91-90017 09499. Please note this line is for guidance only — our team can walk you through this policy and point you to the right page to begin — but returns and refunds cannot be initiated over WhatsApp. To start a return or exchange, please email refund@stitchculture.co.in as described above.

Non-Returnable Items

The following cannot be returned or exchanged:

• Items marked "Final Sale" at the time of purchase
• Items without original tags, or that have been worn, washed, or altered
• Items returned after the 7-day window

Cancellations

Orders can be cancelled before they are dispatched for a full refund. Once an order has shipped, our standard return process applies.

Questions?

We're always happy to help you find the right fit before you buy. Reach us at refund@stitchculture.co.in and we'll be glad to assist.

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Stitch Culture is a brand of Stitchculture Private Limited. This policy is offered in addition to your rights under applicable Indian consumer protection law and does not limit them.